Our Commitment to Privacy
Accord Global Trade and its subsidiary companies and affiliates (“Accord Global Trade,” “we,” “our” or “us”) are committed to maintaining the privacy and security of your personal data. Accord Global Trade’s authorized collection and use of personal data are guided by our mission to provide trusted solutions that protect our customers’ personal data security and privacy.
1. Methods We Use to Collect Personal Information You Provide
We collect information about you when you complete any of the contact us forms on our website:
1.1 Contact Us Forms: Our contact us forms allow you to voluntarily submit information about you, your company, and the type of assistance you require from us.
1.2 Newsletter Signup Forms: Our principal newsletter subscription forms allow you to voluntarily submit your name and email address when choosing to subscribe to our newsletter.
2. Types of Personal Information We Collect
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to:
- Contact Information such as First Name, Last Name, Job Title, Email Address, and Phone Number
- Company Information such as Mailing Address, State, Province, ZIP/Postal code, City, Country
- Business Information such as your company’s products or services, your role in purchasing decisions, goods being sought (desired Commodity/Product), Commodity/Product’s Grade & Specifications, and shipping information
- Bank account information in order to pay for commodities, products, or services and to perform our contractual obligations
- Usage Data such as Web Statistics
2.1 Email Correspondences
We guarantee that your email correspondences will be retained and used only for official purposes and direct contact with Accord Global Trade services. We do not sell, rent, or lease our mailing list to any other party. Any email contact made will pertain to the services provided by Accord Global Trade and its partners. Sensitive information should not be sent to Accord Global Trade via email, and information shared with Accord Global Trade via email should have no expectation of privacy.
2.2 Tracking Technologies & Web Statistics
Accord Global Trade gathers statistical information relating to the visitors to the website. This data helps Accord Global Trade better administer its website and ensure that visitors to the website have a better and more effective browsing experience. We collect anonymous information sent by your browser when you visit our website, including IP address, operating system, browser version, device type (desktop, mobile, or tablet), referring website, and pages visited. If you identify yourself by filling out a form, some of the anonymous data (such as what pages you view on our website) may be linked to your personal information. Third-party analytics services such as Google Analytics collect similar data anonymously and in aggregate in order to analyze the performance and effectiveness of our website and marketing efforts.
3. How We Use Personal Information Collected
Any personal information provided to Accord Global Trade via the Contact Us forms will be used for the purpose of gathering data to allow the processing of the service requested. We guarantee that the data will not be used for any purpose other than that provided in the contact us forms. However, the data will be used to effectively manage your trade & investment projects and provide you with customized service at Accord Global Trade. We will ensure that the data is not given to a third party or used for a purpose that does not directly relate to Accord Global Trade and its partnership with you.
Accord Global Trade uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
4. How We Share Personal Information Collected
Accord Global Trade may use the data stored to disclose any personal information as necessary to provide the services you request, including sharing information with business partners, authorized third party service providers, when required by law, or to protect rights and safety.
The information we share may include, but will not be limited to:
4.1 Business Partners: When you make purchases or engage in promotions offered through our site, we may share personal information with the businesses we partner with to offer you those products, services, or promotions. When you elect to engage in a particular service or offer, you authorize us to provide your email address and other information to that business partner.
4.2 Authorized Service Providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing payments, delivering products, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting promotions, surveys, and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
4.3 Legal Compliance: Under certain circumstances, Accord Global Trade may be required to disclose your Personal Data if required to do so by law or in response to valid requests by law enforcement or other governmental authorities (e.g. a court or a government agency). Accord Global Trade may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Accord Global Trade
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
4.4 Third-Party Privacy Policies: Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.
5. Your Data Protection Rights Under California Privacy
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may make one request each year by contacting us.
6. Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
Accord Global Trade may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests, and it’s not overridden by your rights
- To comply with the law
7. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Accord Global Trade aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update, or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Accord Global Trade relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
8. Data Retention
We keep your information for as long as it is warranted to fulfill our commitments to you, to adhere to legal or regulatory requirements, or to improve our services. If you have subscribed to our newsletter, we will keep your contact information until you request to unsubscribe. If you are a non-EU customer, we retain your information indefinitely until you ask us to delete personally identifiable data (although we will not delete information we must retain for legal purposes such as signed contracts and accounting records).
- By law, we have to keep basic information about our customers (including contact, identity, financial, and transaction data) for six years after they cease being customers for tax purposes.
- For legal and audit purposes, we currently keep log data for up to eight (8) years.
9. Data Transfer
The Website and Services may be accessed and/or used by Users located outside the United States in accordance with our Terms & Conditions and other policies and procedures posted on the website. If you choose to use the Services from the European Union (EU) or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States and by providing your personal information on or through the Services you consent to that transfer.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
10. Data Protection & Security
The security of Your Personal Data is important to Us. Accord Global Trade respects the privacy of its customers and vendors and takes its responsibilities regarding the security of information held on data subjects very seriously. Accord Global Trade safeguards, according to strict standards of security and confidentiality, all nonpublic, personal information (personal data) our customers share with us.
Accord Global Trade has implemented appropriate technical and organizational measures and will take other reasonable precautions to protect Personal Information in its possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Personal data may be provided to a third party in connection with a possible sale or transfer of all or part of Accord Global Trade‘s business or to comply with legal requirements.
While we strive to use commercially acceptable means to protect Your Personal Data. At Accord Global Trade, we employ state-of-the-art SSL (Secure Sockets Layer) technology. Any page at Accord Global Trade that asks you for any information is highly secure. Most browsers will show a small green or gray padlock icon in the address bar on secure pages. Look for this icon on any web page that asks for any information. You can click on the icon to view security information and certificate details.
11. Links to Third-Party Websites and Services
12. Children’s Privacy
Our Service does not address anyone or knowingly market to anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
14. Addressing Privacy Concerns
If you have questions, comments, or complaints pertaining to this Policy or Accord Global Trade’s collection or retention of Personal Information, please Contact Us.
For citizens of the European Union, please Contact Us for requests and inquiries regarding the data retained and managed by our company and your rights to be forgotten related to the General Data Protection Regulation (GDPR).
Or send mail to:
Fatsis & Associates, PLLC
Attorneys and Counselors at Law
Accord Global Trade Inquiries
245 Main Street
Highland Falls, NY 10928